Deposits & Cancellations
Listings & Enquiries
Payments
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+91-8880924391

FAQ

Deposits & Cancellations

What is your cancellation/amendment policy?

If you wish to cancel a confirmed booking, a written notice of cancellation must be sent to Privateholidays. All cancellation notices received by Privateholidays will be acknowledged in writing.

Bookings are non transferrable. Bookings can also be postponed; however, will be treated as a new booking, subject to availability and applicable rates for that period.

For more details on our cancellation terms & conditions check here

Listings & Enquiries

How are bookings made?

Our 24/7 concierge sales and reservations team is always available to help you with your travel planning, from booking just 1 or 2 guests into the Private Holidays Villas, to complex travel itineraries & packages across both properties.

Our pre-arrival service with the lead guest/organizer is taken to the extreme to make sure no time is wasted once your holiday begins. And once at the villa/s, the manager takes over to act as your PA/concierge/tour guide.

E: sales@privateholidays.in ; T: +91-8880924391

Are there any additional costs?

We do not charge any additional fees for electricity, water and housekeeping. Any other additional expenses, unless specified in your confirmation voucher, such as food and beverages, telephone, internet charges will be billed to you at actuals.

How many people are allowed in one villa/apartment?

Every villa/apartment has a policy regarding maximum occupancy. The number of persons (adults and children) staying at the villa/apartment must not exceed the maximum number of people indicated in our offer mail. Entry or access to the property may be refused or limited where the number of guests exceeds the stated requirement.

Are we allowed to entertain guests in the villa/apartment?

Guests are allowed in the villa /apartment only after notifying the Manager or the frontdesk. However, we do not allow overnight stay for guests.

Are pets allowed?

Most of our stays do not allow pets, unless agreed in writing in advance.

What happens if there are any damage or losses caused by the guests?

A villa/ apartment are typically someone's home. Any damage or losses caused during your stay, as well as any special cleaning requirements will be your responsibility and will have to be settled by you on that given day. In cases of excessive or unacceptable loss or damage at any time during the period of your stay, the owner may require you to vacate the villa immediately, without compensation or refund, after settlement of the losses.

Payments

When do I make payment?

To guarantee a reservation a deposit of 50 per cent of the rental amount must be received by Private holiday’s management within five working days of the confirmation of reservation being provided.

For non-Peak Season bookings, final payment is required 60 days prior to check-in.

For Peak Season bookings, final payment is required 90 days prior to check-in.

Can I pay with a credit card at check-out?

YES (Mastercard or Visa). Please note that the guest is responsible for the 3% bank charge.

What if I need to cancel or make a date change?

As changes to your reservation or cancellations affect us greatly, Deposits and final payments are non-refundable, however, bookings can be moved out to anywhere within 12 months of the original booking dates, subject only to availability (prices will change if there is a change of season). One change of dates allowed only and if within 8 weeks of check-in a 50% penalty will apply (75% for peak period bookings).

Do rates include taxes?

NO
Service tax is added to rates at time of booking and are payable with accommodation. Taxes are made transparent at the time of enquiry.Feel free to talk to our Live Travel Support